PRIVACY POLICY

General Provisions

This Privacy Policy, together with the General Terms of Use for our website, sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the text below carefully to understand how we will handle your personal data. By visiting https://emedsupplies.bg, you accept and agree to this policy.

The protection of your personal data is important to us. Therefore, we process your information strictly in accordance with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data (GDPR), the Personal Data Protection Act (PDPA), and the Electronic Commerce Act (ECA).

We take the protection of your personal data seriously and process only the personal data necessary to create a user profile, to conclude a sales contract online and to fulfill it, or for other purposes for which there is a legal basis. We continuously implement technical and organizational measures to ensure the confidentiality of all customer and user data.

What happens to your data after you contact us?

When you contact us via the form on our website, place an order—whether as a registered user or a guest—or send us an email, we receive and store your data so that we can process your request and respond to any follow-up questions you may have. We need the data you provide to fulfill our contractual or pre-contractual obligations to you.

We will not share this information with third parties without your express consent, except as provided in this policy. By placing an order or communicating through this website, you are deemed to have given your explicit consent to the use and disclosure of your personal data in accordance with this policy.

Storage of Your Data

Please note that in order to streamline the ordering and purchasing process, as well as the subsequent fulfillment of the contract with you, we store your IP address, as well as your name, UIN number, address, phone number, email address, and the identification of the relevant payment method (in cases where a payment option other than „cash on delivery“ has been selected).

For an uncompleted order, we delete the data entered for that order. For a completed order and a contract fulfilled by us pursuant to Article 6, paragraph 1, subparagraphs (a) and (b) of the General Data Protection Regulation (GDPR), we retain all data related to the legal relationship until the expiration of the 10-year period provided for in Article 12 of the Accounting Act (AA).

For the purposes of the General Data Protection Regulation (GDPR) and the Personal Data Protection Act, the data controller is the website operator—AKSIS BULGARIA EOOD, registered in the Commercial Register and the Register of Non-Profit Legal Entities with the Registry Agency of the Republic of Bulgaria under UIC BG203337170, with its registered office and address of management at “ul. “Okolovrasten
”Road„ No. 3 (hereinafter referred to as “Supplier„, „we,“ or „us“). As a data controller, we determine the purpose of the processing of your data, as well as the means by which such processing is carried out.

Who We Share Your Data With

We are committed to ensuring and respecting the confidentiality and privacy of your data.

We share the information you provide with our staff so that we can provide you with our products and services.

We do not disclose this information to third parties, with the possible exception of:

• the payment service provider processing the payment,
• the courier company that delivers your purchase or through which payment is processed if you select the „cash on delivery“ option);
• providers of cloud and other IT services that process the data;

How We Use Your Personal Data

When you provide us with information, including personal data, we will use it:

• to process and confirm the orders you have placed;
• to fulfill our obligations arising from the contracts entered into between you and us and from the orders you have placed and we have confirmed;
• to notify you of changes to our service;
• as part of our efforts to keep our website safe and secure;
• to allow you to participate in our interactive features, if any, when you choose to do so;
• to ensure, through the use of internal data analysis and other related marketing methods, that the content on our website is presented in the most effective way for you and your device.
• so that we can make suggestions and recommendations to you regarding products or services that may be of interest to you.

Cookies

Our website uses so-called „cookies.“ These are small text files that are loaded into your browser and stored on your device. They are harmless. Some „cookies“ remain stored on your device until you delete them.
Cookies are technically necessary for the system to function properly and help us improve our website and your experience on it. We use them to keep our website user-friendly. They allow us to distinguish you from other visitors and recognize your browser the next time you visit our website.

We use „cookies“ pursuant to Article 4a of the Electronic Commerce Act and Article 6(1)(f) of the General Data Protection Regulation.

By continuing to browse our website, you agree to the use of cookies.
If you do not agree to this, you can opt out by configuring your browser to notify you when a website wants to store „cookies“ on your device, allowing you to accept or reject them as you see fit. Please note that disabling cookies in your browser may limit the functionality of our website for you.

We may use the following cookies: technically necessary cookies (required for our website to function and necessary for its basic features), analytics cookies (to analyze traffic on our website), functional cookies (to store information you have previously provided and to offer enhanced and personalized features), and marketing cookies (to display and tailor ads that are likely to interest you).

Your Rights

Under applicable law, you have the following rights:

• the right to access your personal data;
• the right to correct any inaccurate or incomplete personal data;
• the right to be „forgotten“ if the data is no longer necessary for the original purpose for which it was collected; or if you withdraw your consent or object to its processing and use (and in the absence of a legal basis for continuing the processing and use); or your data has been processed unlawfully; or there is another legal requirement;
• the right to restrict how we use your personal data;
• the right to have a copy of your data transferred to you or to a third party in a compatible format;
• the right to object to direct marketing;
• the right to object to the use of your personal data for our own legitimate interests
• the right to withdraw your consent to the processing of your data; such withdrawal does not affect the lawfulness of the processing based on your prior consent.

If you wish to exercise any of the above rights, please contact our Data Protection Officer at the email address provided at the end of this policy.

Complaints

If you wish to file a complaint regarding the processing of your personal data, please contact our Data Protection Officer so that we can assist you and try to help. We will respond to you within 15 (fifteen) business days of receiving your complaint.

Without prejudice to any other legal remedies, you have the right to file a complaint with the Commission for Personal Data Protection if you believe that the processing of your personal data violates the provisions of applicable law.

Changes to Our Privacy Policy

This Privacy Policy was adopted on June 19, 2025, but we may unilaterally amend or supplement it, and any changes will take effect upon their publication on our website. Please check back frequently to see any updates or changes to this policy. If you do not accept the changes, you should discontinue further use of our website.

If you have any questions regarding the implementation of this policy or the exercise of your rights, you may contact us and our Data Protection Officer at the following email address: [email protected]